Reference

Privacy Controls for Your kotagg Account

Your account, wallet records, and lobby activity for Dragon Tiger, Three Monkeys, Tennis Betting and other rooms are covered by this Privacy Policy.

DANA and OVO recordsGoPay and QRIS referencesCookie choicesAccount data access
kotagg Privacy Controls for Your kotagg Account
CONTACT PATHS

Privacy Help Without Long Detours

Privacy questions should reach the right desk quickly, not sit inside a general inbox.

Live chat Use live chat between 10:00 and 22:00 WIB for privacy questions tied to login…
WhatsApp privacy check Message our WhatsApp channel when you need help reading a DANA, OVO, GoPay or…
Email privacy desk Send longer privacy requests to privacy@kotagg.
SAFETY PRACTICE

How Your Data Stays Managed

We handle privacy as part of the account flow you use every day. A login from Android Chrome, a wallet update, or a switch from Crash Games to…

Account creation data

When you open an account, we collect the profile details needed to identify you inside our system.

Payment reference handling

DANA, OVO, GoPay and QRIS payments create transaction references, status updates, and wallet matching checks.

Cookie use

Cookies help keep your session active, remember language choices, and spot repeated failed sign-ins.

Device and login signals

We may record device type, browser, IP range, and login time when you enter the lobby.

Retention checks

We keep account and payment records while they are needed for service, dispute handling, security checks, and legal duties that…

Correction path

If your mobile number, email, or wallet name is wrong, start in Account > Profile > Privacy or contact support.

Privacy Questions Before You Join

Before you create an account, you may want to know how much data we ask for and how you can control it later. These answers cover the privacy points we hear most often: wallet records, cookies, device checks, correction steps, and deletion requests. If your question involves local eligibility or access, remember that use depends on local law and is available only where local law permits.

We collect the details needed to create and protect your account, such as username, registered mobile, email, device signal, and payment reference. We also record account actions when you update profile or wallet details.

No. We receive payment status, reference codes, timestamps, and matching details needed to credit or verify your account. Your wallet PIN stays with the payment service and should never be sent to our support team.

Go to Account > Profile > Privacy for editable details, or contact support between 10:00 and 22:00 WIB. We confirm your username, registered mobile, and recent payment rail before changing personal data.

Cookies help keep your session active, remember display choices, and detect repeated failed sign-ins. They also help us understand technical errors when a game room such as Super Bingo does not load correctly.

We keep wallet and login records while they are needed for account service, payment tracing, security checks, dispute handling, or legal duties. After that, we remove or reduce data where our systems allow.

Yes, you can contact [email protected] and ask for a copy, correction, or deletion check. We verify your identity first, then respond based on the data held and the local rules that apply.

Your privacy message is handled by support staff assigned to account and data matters. We do not share it with game studios unless it is needed to investigate a technical or security issue you reported.